Terms and Conditions of HJS Custom Gifts

1.1 Images of products on our website are for illustrative purpose only. Although all efforts have been made to display the colours accurately, we cannot guarantee that your screen displays colours accurately of the products. Your item may differ slightly from the advertised image.
1.2 Uploaded images for personalised items must be of a high quality. Images are required to be greater than 1080p for best results. HJS Custom Gifts holds no responsibility for low quality image printing if the uploaded image is below the required standard.

2.1 If purchasing clothing, please make sure you are not wearing any perfumes, aftershave or deodorant that may leave scents or marks on the product. We will be unable to accept any returns where there is evidence that these instructions have not been followed. Product should be returned in original state and packaging.

3.1 All payments must be made at point of purchase. All orders must be processed through the website. We accept credit/ debit cards and PayPal.
3.2 Any refunds will be returned to original payment method.

4.1 Postage is free on all orders no matter the cost.
4.2 Deliveries are currently sent through Royal Mail.
4.3 If returning only part of an order, refund for postage will not be given.
4.4 If details of delivery address are incorrect, we accept no liability for any items which you have not received.

5.1 If an item is unsatisfactory or damaged by fault of HJS, proof must be shown and returned for a full refund. Postage will be covered by HJS. Use the contact us page to start your refund process.
5.2 If for any reason an item is unavailable, the amount for that item will be automatically refunded.
5.3 Refunds are not eligible on personalised items unless proven fault by HJS.
5.4 Refunds are automatically returned to original payment method.

6.1 Personalised items are non-refundable unless proven fault of HJS Custom Gifts.
6.2 Please double check spelling, photos and correct personalised messages before submitting your order. Any incorrect designs due to this will not be refunded. If a replacement is needed a new order must be placed.
6.3 Follow any care instructions that are provided with the item. If instructions are clearly not followed and item is damaged no refund will be given.
6.4 Items can take up to 3 weeks to dispatch. Please contact us if you require an estimated dispatch time before ordering.

7.1 Any personal photos or details for personalised items are deleted from our system on completion of order.

9.1 Discounts are only excepted when purchasing through the website unless stated otherwise.
9.2 Discounts are NOT valid on custom orders.

10.1 Customers have 30 minutes from moment of purchase to amend or cancel their order. This includes personalisation or delivery address. Once the 30 minutes has lapsed any changes or cancellations will occur additional costs.
10.2 Customers have a legal right to cancel or amend an item, please read section 10.1 for personalised items.
10.3 Refunds and cancellations are not eligible on personalised items, unless proven fault of HJS Custom Gifts.
10.4 Customers have 14 days to start a return, from date received, on non personalised items. Refunds will be made once item is received by HJS Custom Gifts. Buyer must pay return postage unless returning due to fault of HJS Custom Gifts. See 5.3.
10.5 If returning only part of your order postage refund will not be given. Postage refund will only be given if you are returning all items from the same order.
10.6 We have the right to cancel any order at any time and issue a full refund.

11.1 Custom orders are to be requested through contact form.
11.2 Custom orders can take up to 4 weeks, unless stated otherwise at time of order, depending on the individual order request.
11.3 Prices for custom orders will vary depending on item, labour, materials used, quantity/scale.
11.4 If order is cancelled or no longer needed, once order has been started, no refunds are eligible. Contact will be made before order is initially started.
11.5 Once order has been confirmed and details have been agreed upon, no changes can be made without additional costs, unless proven fault of HJS Custom Gifts.
11.6 An invoice will be sent over once the item is ready to be initially started. Order will not be started until payment is made in full.
11.7 Custom orders can be declined without disclosing a reason.
11.8 Any orders that include any images under copywrite law will be automatically refused.

12.1 We have the right to update Terms and Conditions without notice.
12.2 By placing an order you automatically agree to these terms and conditions.